Product questions
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How does Where Did My Money Go work?
In the full app, choose a supported statement, review money in, money out and suggested spending categories, then correct anything that needs attention. Check the included and excluded rows against your original statement. The free demo uses fictional data. Read the guide →
Which bank statement formats are supported?
Recognized UTF-8 CSV exports and three specific text-PDF layouts are fixture-tested. Scanned, encrypted, rotated-text and unrecognized PDFs are not supported. Limits: 12 files, 2,000 combined rows; CSV 5 MB per file; PDF 10 MB and 25 pages per file. Check formats and limits →
Do I need to connect my bank account?
No. The app does not connect to your bank. You choose a supported statement file. It cannot cancel payments or subscriptions for you.
Is this a subscription?
No monthly subscription is planned. The price is $35.99 USD for a one-time purchase. Purchases remain closed until checkout and customer access pass their final tests. This is not a promise of unlimited lifetime hosting or all future upgrades.
What do I get after purchase?
The planned offer includes browser access to the tested application, a short guide and fictional example files. Final access duration and purchase conditions must be confirmed before sales open. No payment is currently accepted. View the product →
How do I access my app?
Customer access is being prepared. After purchase, select Open My App in your Lemon Squeezy receipt and enter your license key once to activate this device. No separate account or password. The full purchase test is still pending; do not purchase again to fix an access problem. Check customer access →
Can I sign in again?
Return on your device while your secure session is valid. If it expires or you change browsers, use your purchase key again. For help finding your purchase, use Lemon My Orders or contact support. Returning access is still being tested. Open Sign In →
My email link expired. What should I do?
When customer email sign-in is available, request a fresh link from Sign In and use the newest email. Do not share the link. This recovery flow is still awaiting end-to-end verification; for an existing order, use the help details on your receipt.
Can I correct a spending category?
Yes. Review the suggested category and change it when needed. Changing a category updates the category breakdown without changing the transaction amount or money-in and money-out totals. Uncategorized rows still count in those totals.
What happens if my statement isn't supported?
An unsupported layout may not import, or some rows may be excluded. Review warnings and included rows; do not treat a partial overview as the complete statement. Check for a supported CSV export. Support does not need your bank statement. Review supported formats →
How do refunds work?
New purchases are closed. Final refund conditions will be published before checkout opens. An existing order keeps the terms that accompanied it. Use its original receipt for help, and include an order ID rather than payment-card details. Read the current refund policy →
How do I contact support?
Use the contact form or Contact Support in the Help Center. We reply to the email address you provide. Include what happened and your browser, but never send bank statements, passwords or card details. Contact Support →
Is the difference my bank balance?
No. Money in minus money out describes the included transactions. It is not your current balance, profit or a forecast. Currencies stay separate. Review excluded rows.
Are my statements saved?
The current processing code works in page memory. Reloading or clearing removes imported rows and edits from the page. Keep your original files. This is not a backup service or a claim that every browser or hosting activity is private. Read the privacy notice →
Can I use it on my phone?
The website adapts to smaller screens. Full-app import with a real iPhone Safari file picker is still awaiting acceptance testing. Downloaded HTML on iPhone and offline reopening are not supported.